Privacy policy

Privacy Notice 

Blue Light Card Foundation (Blue Light Card Foundation, we, our, us) respects your privacy and is committed to protecting your personal data. 

This privacy notice aims to give you information on how we collect and process your personal data when you use our websites or mobile applications (together sites), use our services or otherwise correspond or deal with us. 

Our sites are not intended for children and we do not knowingly collect data relating to children. 

It is important that you read this privacy notice, together with any other notice that we may provide you on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This notice supplements other notices but is not intended to override them. 

Blue Light Card Foundation is the controller and responsible for your personal data. 

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the contact details below: 

Blue Light Card Foundation 
Charnwood Edge Business Park, Syston Road, Leicester, LE7 4UZ  

 You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance. 

We keep our privacy notice under regular review.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. 

Our sites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our sites, we encourage you to read the privacy statements of every website you visit. 

If you contact us we may collect personal data about you and other people connected to your organisation. If your organisation applies for funding, we will also collect personal data on an application form. 

Sometimes, our grant holders and evaluators send us information about individuals who benefit from projects funded by our grants. 

We will keep your personal data up-to-date and store it securely. We will put appropriate technical measures in place to protect it from loss, misuse, unauthorised access and disclosure, and not collect or retain excessive amounts of personal data. 

When we have held your personal data for the maximum period of time allowed by data protection laws, and in line with our data retention policy, we will destroy it securely. 

We will keep in contact with you throughout the life of your grant and may send you regular advice about your grant. This communication will contain useful information on a range of things including how to publicise your grant and good practice ideas.  

Staying in touch with us about your grant forms part of the agreement that you make with us when you apply for funding and enter into a grant agreement with us. 

We may use your personal data to help your organisation apply for grants and to assess its applications. We may carry out checks on your personal data as described below. 

If a grant is awarded, we use your personal data to manage and monitor the grant and to check the money is being used appropriately. If you don’t provide this personal data, we may not be able to process your application or award a grant to your organisation. 

We may also use your personal data to evaluate and research the impact of our grants and to let you know about our grants and other activities. The results of our evaluations and research may be published, but we won’t publish your personal data without your agreement. 

Information we collect 

We may process the following types of personal data about you: 

  • Full name, email address, position, employer 
  • Gender 
  • Financial data including your organisation bank account  
  • Email address and mobile number 
  • County 
  • Organisation Address 
  • Transaction data including details of payments to and from you and other details of products and services you have purchased from us 
  • Demographic of service users 
  • Survey or feedback responses 
  • Usage data about how you use our sites, products and services 


Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. 

We use different methods to collect data from and about you, including through: 

  • Direct interactions, when you apply for a grant programme, survey, give us feedback, fill in forms, enter into a contract with us or correspond with us by post, phone, email or otherwise. 
  • When you use our sites we will automatically collect data about your equipment, browsing actions and patterns. We collect this personal data using cookies, server logs and other similar technologies. Please see our cookies policy for details. 


Specific uses of information you provide to us 

We have set out below a description of all the ways we plan to use your personal data, and which of the lawful bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. 

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific lawful basis we are relying on to process your personal data where more than one ground has been set out in the table below. 


Lawful basis for processing 

To register your interest in a grant 

Performance of a contract with you 

To check your organisation’s identity 

Performance of a contract with you 

To process and deliver your funding including: 

  1. Manage payments, fees and charges 
  1. Collect and recover money owed to us 

Performance of a contract with you 

Necessary for our legitimate interests (to recover debts due to us) 


To manage our relationship with you which will include: 

  1. Notifying you about changes to our terms or privacy notice 
  1. Asking you to leave a review or take a survey 
  1. Notifying you about services 

Performance of a contract with you 

Necessary to comply with a legal obligation 

Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) 

To invite you to complete a survey 

Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) 


To administer and protect our business and our sites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) 

Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) 

Necessary to comply with a legal obligation 

To provide you with a secure service or sites 

Necessary for our legitimate interests (to ensure that your data remains secure) 

Necessary to comply with a legal obligation 

To personalise your service, including to deliver relevant sites content, marketing communications and advertisements to you 


Necessary for our legitimate interests (to ensure that you are provided with relevant communications and content) 

To use data analytics to improve our sites, products/services, marketing, customer relationships and experiences 

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our sites updated and relevant, to develop our business and to inform our marketing strategy) 

To prevent fraud 

Performance of a contract with you 

Necessary for our legitimate interests (to procure goods and services for our business) 

To deal with queries, complaints and requests 

Performance of a contract with you 

Compliance with a legal obligation 

Legitimate interests (to provide a good service) 

Sending marketing communications via email, SMS, push notification and in-account notifications 


Legitimate Interests (to enhance our business) 

To integrate with social media via ‘like’ buttons 

Consent (to allow you to integrate with your social media profiles) 

To source and manage relationship with partners 

Performance of a contract with you 

Legitimate Interests (to enhance our business) 

To comply with our legal obligations 

Compliance with a legal obligation 

To audit our services and sites 

Compliance with a legal obligation 

Legitimate Interests (to ensure that we are managing our service and sites in a compliant way) 




We aim to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. 

We may use your personal data to form a view on what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. 

You will receive marketing communications from us if you have consented to do so. 

You can ask us to stop sending you marketing messages at any time by emailing us through our contact form.


Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. 

Our sites use cookies. For more information about the cookies we use, please see our cookie policy.  

Disclosure and sharing of your information 

We may share your information with service providers acting as data processors on our behalf, including providers of the following services: 

  • IT hosting or support 
  • CRM and systems 
  • Payment processing (Stripe and Just Giving) 
  • Surveys 
  • Analytics and tracking services  
  • Fraud prevention and 
  • Market research services. 


We may share information with our professional advisors (including our lawyers, third party auditors and insurers). 

We may disclose personal data following a request from the police. 

We may disclose personal data to social media companies (such as Facebook) for the purposes for providing you with relevant advertisements and enabling you to use the ‘like’ buttons on our website. 

Other payment methods are available on our site including Just Giving and Stripe. Those payment providers will process your personal data in accordance with their own privacy policies available on their sites.

International transfers

Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your Personal Data will involve a transfer of data outside the EEA.
Whenever we transfer your Personal Data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data by the European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give Personal Data the same protection it has in Europe.


Data retention 

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. 

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. 

Your rights 

Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights set out above, please contact us.  

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information. 

Access to your personal data 

At any time you may request a copy of your personal data that we hold about you and check that we are lawfully processing it or request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. 

Erasure of your personal data 

You have the right to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 

Objection to processing 

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You also have the right to ask us not to process your personal data where it is processed on the basis of legitimate interests (see the table under ‘Specific uses of information you provide to us’ above) provided that there are no compelling reasons for that processing. 

Request restriction of processing of your personal data 

You have the right to ask us to suspend the processing of your personal data if you want us to establish the data’s accuracy, where our use of the data is unlawful but you do not want us to erase it, where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 

Request the transfer of your personal data to you or to a third party 

You have the right to ask us provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

Withdraw consent at any time 

Where we are relying on consent to process your personal data you may withdraw that consent at any time by emailing . However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.